FAQ


 

Most Common Asked Questions

How long does shipping take?

Our average shipping time is 7–15 business days, depending on your location. Some items may arrive sooner, especially if stocked locally.

Do you ship internationally?

Yes! We ship to most countries around the world. Shipping rates and times vary depending on the destination.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package.

I haven’t received my order yet. What should I do?

Check your tracking info first. If your order is delayed or tracking hasn’t updated, please email us at support@epicfindsofficial.com and we’ll be happy to assist.

What is your return policy?

We offer a 30-day return policy on most items. If you're not satisfied with your purchase, contact us within 30 days of receiving your item.

How do I start a return or exchange?

Simply reach out to our support team at support@epicfindsofficial.com with your order number and reason for the return. We'll guide you through the process.

My item arrived damaged—what should I do?

We’re so sorry! Please send us a photo of the damaged item within 48 hours of delivery, and we’ll send a replacement or issue a refund.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and other secure payment methods depending on your region.

Can I cancel or change my order?

Orders can only be changed or canceled within 12 hours of purchase. Please email us at support@epicfindsofficial.com as soon as possible.

What is Epic Finds Official?

Epic Finds Official is your go-to online store for discovering innovative, useful, and trending products across various categories. From travel essentials to pet gadgets—we’ve got something epic for everyone!

Where are you based?

We are an online-only store with a global reach. Our fulfillment partners are located in various countries to ensure we can ship worldwide efficiently.

📩 Still Need Help?

🕒 Customer Service Hours: 24hrs a day. 7 days a week.